The most frequently asked questions about Exolinks service & support answered clearly and concisely. Find the right answer to your question.
We regularly perform scheduled maintenance to ensure that the functionality of Exolink is kept up and running or to further enhance it for you. Scheduled maintenance takes place every week on Wednesday from 14:00 CET to 16:00 CET, often we do not need the whole time window and finish the maintenance early. During this time, Exolink may be temporarily limited or unavailable. If you have any questions, please contact support@exolink.com at any time.
To view the current maintenance status go to our Status Page.
You can conveniently submit feature requests or potential bugs via support@exolink.com
Yes, we would be happy to present the functions and possibilities of Exolink to you in a personal video call.
Here you can make an appointment with one of our Solution Managers.
An overview of the payment plans and the respective monthly costs can be found at https://www.exolink.com/pricing
The payment period is 1 month. If you would like to use a different plan, you can cancel the existing plan at the end of the term and book a new one.
The contract period of any payment plan is 1 month. If the plan is not cancelled in due time, it will be extended by another month.
You can cancel your plan by going to Settings -> Subscriptions.
Currently, credit cards and wallets (Apple Pay or Google Wallet) are available as payment options. Other payment options are expected to follow at a later date.
Password must contain at least one character from three of the following categories:
lowercase letter
uppercase letter
number
special character
Minimum length: 9 characters.
Exolink runs on the AWS platform. The data is stored in the AWS regions Frankfurt and Stockholm. Feel free to contact us for more information: support@exolink.com
If your charging station requires you to input a port you can use the following:
- wss:// -> Port 443
- ws:// -> Port 80
That depends. Did the charger or the CPMS send any message in the time frame you had the live logs open? The Live Log is not persistent and only shows messages in real time.
You have a firewall and need to allow Exolink's IP addresses through it? Our systems accept charger connections via the following IPs:
- 3.78.112.194
- 52.58.88.116
- 52.58.113.132
We use the following IP address for outgoing connections to the CPMS:
- 18.156.89.144
We get back to you as soon as possible.